In our series on event Wi-Fi, we’ve uncovered the mysteries of determining bandwidth and the infrastructure that supports it.

And while those two aspects are certainly critical to the process, neither one of them would be able to function without a talented group of people pulling the strings. So, the third and final piece to the puzzle is the proactive effort from dedicated professionals both on- and off-site.

While it may not be obvious – most of us never see the technology that makes Wi-Fi work – it takes a village to keep networks running. Wi-Fi is monitored 24×7, with techs automatically dispatched to fix issues, constantly testing, and upgrading networks to ensure consistent performance.

When it comes to event space, there is also the added challenge of highly variable event needs which require trained professionals to interpret requirements, effectively deploy the solution, and deal with changes effectively.

There are a variety of support models in use around the industry which vary in effectiveness. As you’re scoping out where to host your next meeting, it’s important to understand what you’re getting – especially if internet is a critical component of your event.

Nearly all venue networks will have an on-site and off-site support element. The on-site team might be hotel IT, an in-house AV company, or a completely separate third-party network provider. The off-site group could be a central team from the in-house AV company or a third-party network provider. Occasionally, larger venues do everything onsite. You shouldn’t assume that the on-site and off-site team are from the same company and, as such, coordinating any complex needs should involve both teams.

Here are a few things to ask yourself when judging what’s most important to you about your internet service:

Onsite Team

  • What hours will the on-site team be available and will that work based on my setup schedule?
  • How quickly is the on-site team expected to respond to issues? Is that level of response acceptable for my needs?
  • Where is the transition between on-site and off-site teams?  If the off-site team is needed for any custom configuration, involve them in the planning process.

Offsite Team

  • What type of company (same as on-site or different from on-site) are they?
  • For critical events with a lot of customization, will they send a network engineer to the property or offer a more expedited support process via phone?

Remember:

  • Setting appropriate expectations for internet support is vital. If your meeting is heavily reliant on internet, having documented commitments for support hours and a plan for what happens if things don’t go well could really help out.
  • If you find inadequate bandwidth, infrastructure, or support at your otherwise perfect venue – don’t worry! All can be successfully augmented given a little advanced notice (and we’d be happy to help you).
  • Internet@psav.com will answer all of your internet related questions, regardless of venue.

In the first post of our series on meeting Wi-Fi, we broke down bandwidth and the myths around how much you actually need for your meetings. But without a quality infrastructure, bandwidth would never reach the devices – laptops, tablets, smartphones – that we all use. In this second part of our series, we’re looking at infrastructure and the questions you should be asking regarding this often-overlooked aspect of internet services.

At home, internet bandwidth arrives on a single cable, usually in the basement or somewhere else convenient for the cable guy. Then, to actually make use of the bandwidth, you need some electronics – at the very least, a Wi-Fi router. If you happen to have a larger home, you’ll know that the Wi-Fi router that comes with your cable subscription doesn’t cover the whole house, and more electronics (in the form of Wi-Fi boosters) are needed to make things work properly.

Internet infrastructure in a meeting or event venue is the same, although due to the size of the building and high numbers of people, we need significantly more electronics to make things happen. In fact, venues sometimes make the mistake of upgrading bandwidth without the infrastructure to deliver it, which results in a higher bandwidth bill for the venue but no better experience for the guest.

The most important aspects of infrastructure to understand are the wireless access points – we like to call them WAPs, for fun. Ironically enough, these aren’t wireless. These are cabled to the rest of the infrastructure and create the last “hop” wirelessly from themselves to and from your device.

There are two important aspects to understand about WAPs:

  • How many there are in a space?
  • How old they are?

Taken together, these two pieces of info determine the Wi-Fi capacity of the infrastructure or in other words, how many devices you can put in that space without overwhelming it. Often hidden for aesthetic purposes, it’s hard to know from a site visit how many WAPs there are or how old they are – so this is an important question! One of the easiest things you can do is ask for the access point layout diagram. Every venue should have one, and this will give you all the information you need.

The question I already hear you all asking next is, “OK then, how many WAPs are enough?” Well, like a lot of IT stuff, it depends. Fortunately, we’re here to help with that and other specific questions you may have, regardless of the venue you select.

Remember:

  • Ask for the AP layout diagram and the age of the access points. Your trusted techie will be able to make a call on whether the infrastructure will be able to support your needs.
  • If you find inadequate infrastructure (or bandwidth) at the perfect venue for your next event – don’t worry!  Both can be successfully augmented given a little advanced notice (and we’d be happy to help).
  • Internet@psav.comwill answer all of your internet-related questions, regardless of venue.