As the vice president of information services, Mark creates target paths of innovation and service for the Encore Canada enterprise. He realizes that to provide exceptional service and unmatched value, he must be able to not just listen to—but really hear—clients and the needs and expectations they communicate. His experience with system integration and his solid understanding of the audiovisual business model have provided a solid foundation on which Encore Canada can grow.

Director, Human Resources

Sonya joined PSAV in January of 2018, starting at the 2018 GLM. Sonya partners with the Canadian leadership team to provide strategic HR direction for the Canadian Business. Holding the SPHR designation, Sonya brings over 20 years of Human Resources expertise in all facets of Human Resources including Payroll, Benefits, Compensation, Performance Management, Training, and Health and Safety to the organization.

VP, Creative and Marketing

Starting in the event marketing industry in 2011, Madeleine has a wide range of experience on both sides of the aisle. Joining Encore Canada in 2016, she brings a strong understanding of the industry and offers Encore Canada’s sales and marketing teams a fresh perspective. Madeleine’s collaborative attitude is key to finding creative solutions to challenges. And she enjoys that the Encore Canada’s enterprise promotes and shares the vision of “making it personal.”

VP, Venues

Nozer Bhathena is PSAV’s Vice President of Canada’s Venue operations. He is responsible for P&L management and provides hands-on leadership, inspiration and education of our core values and success tenants within his diverse workforce.

Vice President, Production & Venues, Eastern Canada

As vice president of Encore Canada eastern region, Bernard strives every day to deepen the company’s relationships with executives and senior levels at convention centers and venues, as well as large audiovisual accounts. He is focused on ensuring each client’s complete satisfaction, which he does by identifying and addressing potential areas of improvement and exploring new partnership and revenue opportunities.

VP, Production Center Operations – Ontario

When Serge joined Encore Canada in 2016, he brought more than 18 years of leadership experience. He’s using that expertise in his current leadership role to serve as the face of Encore Canada, bringing innovation and technology to each of his clients and on each event.

VP, Production Center Operations – Western Canada

Working in various markets across Canada, Neil brings over 25 years of event production and management experience to Encore Canada. With a passion for technology that intersects with a natural ability for client service, he has contributed to a history of successful events for clients such as The Salvation Army International Congress, The Environmental Services Association of Alberta, The Pipeline Contractors Association of Canada, The Juno Awards and The Canadian Ophthalmological Society.

VP, Sales

Peter is a passionate AV professional who still loves the business after 30 years. He believes in creating long-term relationships with clients by helping them succeed and becoming their event partner vs just being another supplier. He offers a wealth of practical knowledge on event technology and how to use it effectively for live events.

VP, Sales

Starting with Encore Canada in 2004, Jay brings an impressive resume to the table. From working on both sides of the aisle to being proficient in developing strategic sales plans to having a storied sales history, he is experienced in all facets of sales management and has a proven track record of success.

SVP, Venue Contract Sales

With nearly 40 years of industry experience, including more than 25 with Encore Canada, Steve serves as a trusted advisor to clients. His goal is simple: Achieve clients’ goals while providing measurable value.