Corbin Ball shares his peeves and needs surrounding hotel technology

August 10, 2011
mkamel@psav.com

As a professional speaker and consultant focusing on events technology, I stay in hotels about 130 nights each year. I have strong feelings on what constitutes the “ideal” stay – especially in how technology is implemented.  

When using technology, it should be remembered that hotel guests, even experienced travelers, are in unfamiliar surroundings, so keep the technology as simple a possible – it should be easy enough that your grandmother can use it! When hoteliers help guests adapt through easy to use technology, the increase the chances of having loyal “heads in beds.”

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